Service Level Agreement

Overview

This Service Level Agreement ("SLA") describes the support and service commitments MCCAnalytics provides to users of GoldenBoot ("the App"). Our goal is to provide responsive support and a reliable app experience for every user.

Support Response Times

All support is provided via email at goldenboot@mccanalytics.com. Response times vary by subscription tier:

Tier	Initial Response	Availability
Free	Best effort	As available
Premium	Within 24 hours	Business days (Mon–Fri)

Response times refer to an initial acknowledgment of your request. Resolution times depend on the nature and complexity of the issue.

Bug Fix Priorities

When bugs are reported, we categorize and address them based on severity:

Severity	Description	Target Resolution
Critical	App crash, data loss, or inability to use core features	Patch within 7 days
Major	Feature not working as expected, significant usability issue	Fix in next app update
Minor	Cosmetic issues, minor UI inconsistencies, quality-of-life improvements	Prioritized in roadmap

Resolution targets are goals, not guarantees. Some issues may require coordination with Apple or depend on iOS release cycles. We will keep you informed of progress on reported issues.

App Availability

GoldenBoot is an offline-first app. All data is stored locally on your device, which means:

• No server dependency — The App functions fully without an internet connection
• No downtime risk — There are no servers that can go offline and affect your access to the App or your data
• App Store availability — App downloads and updates are subject to Apple App Store availability, which is outside our control

App Updates

We are committed to maintaining the App with:

• iOS compatibility — Updates to support new iOS versions as they are released by Apple
• Security patches — Prompt updates to address any security concerns
• Bug fixes — Regular updates to resolve reported issues per the severity schedule above
• Feature improvements — Ongoing enhancements based on user feedback and our product roadmap

Data Integrity

Your data is important to us. We design the App with data safety as a priority:

• Local storage — All data remains on your device under your control
• Backup & restore — Premium users can create full backups and restore from them at any time
• No remote data access — We never have access to your data; it is never transmitted to our servers

We strongly recommend that Premium users create regular backups to protect against device loss or accidental deletion.

Subscription Management

Premium subscriptions are managed through Apple's App Store:

• Subscriptions can be purchased, upgraded, or cancelled at any time through your Apple ID settings
• Refunds are handled by Apple per their refund policy
• If you experience any subscription issues, contact us and we will help resolve them

Scope & Limitations

This SLA covers the GoldenBoot iOS application. It does not cover:

• Issues caused by unsupported iOS versions or jailbroken devices
• Data loss due to device damage, theft, or user error without a backup
• Apple App Store outages or review delays affecting app updates
• Third-party integrations or services not provided by MCCAnalytics

Changes to This SLA

We may update this SLA from time to time. Changes will be reflected by updating the "Effective" date at the top of this page. We encourage you to review this SLA periodically.

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